FOOD AND BEVERANGE SERVICE
The Provision of food & beverage away from home forms a substantial part of the
activities of the hotel and catering industry. People need accommodation with food and
beverages if they are away for more than a day and only food & beverage if they are away
for a short duration.
Food & beverage service has developed into a huge industry. The number and type of
eating out establishments has increased tremendously as suppliers constantly try to satisfy
the changing demands and tastes of the market. In this first unit we are going to learn
about the introduction of food and beverage industry.
STAFF ORGANISATION
Organising
➢ Is deciding how best to group organisational activities and resources.
Organisational structure
➢ Is a set of building blocks that can be used to configure an
organisation
Supervision
➢ Means to oversee the actions or work of a person.
The attitude of supervisors towards employees makes them happy in
their jobs or not.
An employee considers the supervisor as part of management, and the
management in turn considers the supervisor as one who represents the working
force. An efficient supervisor should be able to maintain a healthy relationship
with his seniors, colleagues, subordinates and guest. He should be able to
interpret the policies of the organisation, train workers and direct procedures to
achieve positive results.